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Returns & Refunds

When you receive an order it is your responsibility to check the goods for flaws or defects, even if it has been delivered to a third party, such as a workroom. If the fabric is cut, and a flaw is subsequently found, you may not be able to claim a replacement.

For wallpaper, the trades are responsible for checking every roll before commencing the work. If after one roll, if you believe there is a problem with the wallpaper, WORK MUST STOP IMMEDIATELY. We must be contacted.

“The Curtain Store” does not accept returns. ALL SALES ARE FINAL.

We strongly recommend that you order a sample to ensure that you are getting the product you want prior to purchasing. We strongly advise that you obtain proper measurements from a professional installer.

As all sales are final, under NO circumstances will the “The Curtain Store” be held accountable for any overages or shortages in material calculations.

Please, inspect your package immediately upon receipt. If the package is severely damaged during transit, you may refuse acceptance of the delivery.

You must contact The Curtain Store immediately via e-mail orders@thecurtainstore.co.nz.

All required documents will be forwarded to you to process the return via email. Any claims made after 5 business days on the receipt will not be considered. You will need to provide “The Curtain Store ” with photos of the damaged products via email so that we can authorise the return by our couriers at no charge.

Prior to any refunds being issued, the product will need to be returned to us for examination. The damaged product will be examined within 30 business days. After which we will inform you of our decision as to if and when a refund will be issued.